Store Support Learn about SITE123's Store and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance. Manage Customers with the Customers Tab Manage your full customer list and activity in one place with features like tracking details and order history, messaging, placing orders, and organizing notes and files. Create Your Store Create a professional Store page to sell online and scale business operations. Includes adding products, managing inventory and variants, configuring payments, shipping, and marketing. Set Shipping Learn how to set up and adjust your store's shipping regions and rates, including options for free shipping, flat rates, or store pickup, to define where you deliver and the cost for customers. Set Tax Learn how to comply with local laws by adding tax to your products or services. Discover how to edit tax settings through your dashboard, configure tax regions, and apply advanced options for shipping, product pricing, and non-taxable items. The Abandoned Cart Tool Increase sales through automated reminder emails for abandoned carts on your website's Store, Events, Donate, and Schedule pages. Customize timing, content, and up to 5 follow-up reminders. Store Order Form and Other Configurations Learn how to fine-tune your online store's settings, customize order forms, handle customer communication, and set policies for better management and user experience. Edit Product Options and Attributes Learn how to add product options (like size or color) and attributes (like material or shape) to your online store products, enhancing search and navigation for customers. Add and Manage Ecommerce Products Learn how to add, organize, and manage products in your online store using E-commerce tools for better customer experience and smooth sales operations. Create Coupons Learn how to create, manage, and restrict coupons for your store, events, pricing tables, and bookings from the Dashboard Coupons Manager. Set Currency and Payment Methods Set website currency and payment methods, including Stripe, PayPal, offline payments, multi-currency, wallets, and conversion tracking. Edit the Ecommerce Homepage Sections Customize your e-commerce homepage by managing product and category visibility, adding new sections, and organizing for better navigation and conversion rates. Manage Product Variants and Inventory Manage product inventory and variants: track stock, set per-variant quantities, prices, SKUs, images, and guides for accurate availability. Edit the Ecommerce Design Enhance your online shop with custom store designs matching your brand identity. Learn to personalize product displays, category styles, and individual product pages with advanced options. Edit Store Categories Learn to organize your product catalog with categories and subcategories, add and manage these categories, populate them with products, and customize their details for better navigation and SEO. Order Tracking Easily manage shipments and enhance customer experience by adding tracking numbers and URLs to orders via your dashboard, ensuring real-time updates and seamless order monitoring. Dropshipping with Printful Learn how to integrate Printful dropshipping with your online store for global sales without handling inventory or shipping. Set up through your dashboard, add customized products easily, and let Printful manage fulfillment and shipping. Check Your Orders Centralized Orders system tracks transactions across modules like Store, Events, and Reservations. Manage via Dashboard, use filters for organization, manage details like customer info and tracking, and perform actions like refunding and archiving. Can an order confirmation email be resent? No manual option to resend order confirmation emails. Use the built-in messaging system to contact your client with order details. Can I edit the order confirmation email No, there’s currently no option to customize the order confirmation email sent after a purchase on the website. When does the order limit reset? Each package has a monthly order limit. Once reached, you must wait until it resets at the start of the next month to manage new orders. Can I update store items and prices by importing the items or a pricelist as a file? No Excel or CSV import is available for store items or pricing. Items and price updates must be added manually in the store. Can I export my store products? Import product lists to the website store, but exporting store products to Excel or CSV files is not currently supported. Can I offer Free products on my store Store products must have a price to be saved. Zero hides Order/Add to Cart. For free items, set a price and use a 100% off coupon. Manage the POS System Use the POS tool to charge customers in person or by payment link, add products/services, set recurring billing, and collect quick payments. Create and Manage Automatic Invoices Enable website invoicing, customize invoice details and design, add company info, and automatically send compliant invoices to customers. Create and Manage Payment Links Create payment links fast, share by direct link or QR code, add products, set expiry dates, and manage links from your dashboard. 
