Boost your sales by sending automated reminder emails to visitors who left items in their cart without completing a purchase. This feature is available for Store, Events, Donate, and Schedule Booking pages.
To configure your automated follow-ups, follow these steps in the Website Editor:
Click Pages and locate the relevant page (e.g., Store, Events, etc.).
Click the Edit button (on the Store page, click Store).
Navigate to the Configuration tab (on the Store page, click Settings, then Configuration).
Under the Options tab, toggle Abandoned Cart Reminder to On.
You can create a series of emails to encourage your visitors to return:
Timing: Enter a number and select minutes, hours, or days to determine when the first reminder is sent.
Content: Click Edit Email to customize the Email Subject, Email Text, and the Call to Action Button Text.
Multiple Reminders: Click the Plus (+) button to add more follow-ups; you can set up to 5 reminders in total.
Tracking: You can monitor visitors who abandoned their carts directly through your Form Orders section.
Status Timeline: Orders are initially marked as "In-Progress" for the first five minutes, during which the status cannot be changed. After this period, the system will identify if the cart has been abandoned.
