Account | Support Center

How do I update my language, time zone, integrations, or remove my account?
Adjust your User Profile for language, time zone, and integration settings, or permanently delete your account, affecting all sites and data.

When does the system attempt to charge for renewals if Auto-Renewal is enabled?
Enable Auto-Renewal to prevent website, domain, or mailbox downtime by processing renewal 14 days before expiration, allowing time to resolve payment issues.

Billing and Difference in Cost: How much do I pay when I upgrade?
Upgrade your package and pay only the difference for the remaining billing cycle. Enjoy instant access to new features with a prorated payment.

Does upgrading change my plan expiration date?
Upgrading your plan doesn't reset its expiration date but grants higher package features for the current term's duration.

Can I start an upgrade directly from the Dashboard?
Upgrade your website package quickly from the Dashboard by selecting Change Plan under your current package. Note: Premium packages are per website.

Access Your Billing and Products
Access your billing and services via your website Dashboard, open the Website Collection, and click on Billing in the side menu. Visual guide available.

Billing Management Options: What can I manage in Billing?
Manage your billing on Inside Billing through My Products for purchases and renewals, My Invoices for transaction history, and Invoice Details to update billing info.

How do I update Invoice Details, and can I change past invoices?
Update future invoice details in Billing → Invoice Details. Changes won't affect past invoices. Separate accounts needed for different recipient names on invoices.

How do I change my password or enable Two-Factor Authentication?
Optimize account security by changing passwords, enabling two-factor authentication, and reviewing access logs in your User Profile settings.

How do I change my email address, and where does the confirmation email go?
Change login email: Go to User Profile, Change Email Address, enter new email, confirm with password, finalize via link sent to old email. Access to original email needed.

Can I change Auto-Renewal for one product without affecting my other services?
Enable or disable Auto-Renewal for individual products anytime without impacting other services. Visit Billing → My Products and click Edit. Watch our video guide for assistance.

Payment Tokenization: What is it, and do you store my full card or PayPal details?
Learn how payment tokens keep your credit card info secure during transactions, only sharing a unique identifier, last 4 digits, and expiration date.

Manage your Cards: How do I find my saved payment methods in my account?
Discover how to view saved payment methods in your account: Access dashboard, click profile icon, select profile, and click Credit Cards for details.

How do I delete a saved credit card or payment method token?
Learn how to permanently delete a saved payment method: Open Account dashboard, select profile, go to Credit Cards, and click Delete. Add a screenshot for easy navigation.

Tokens and Renewal: How does auto-renewal work, and when do I need to disable it?
Discover how to manage auto-renewal: Disable it at least 14 days before expiration. Learn more about renewal process and visual reminder tips.

Do I need to renew my website package and domain separately (and what if my domain already expired)?
Renewing your website package and domain are separate processes; renewing one doesn't auto-renew the other. Expired domains take time to reactivate.

How does billing work when I upgrade (and can I upgrade again later)?
Understand Premium billing: pay upfront for 3 months to 10 years, longer cycles save more, and upgrade any time before renewal.

How does renewal work for my subscription or products?
Automatic renewals help prevent website, domain, or mailbox interruptions, processing up to 14 days before expiration without losing time and charging the last used credit card securely.

How do I manage (or disable) auto-renewal, and what happens if I turn it off?
Manage auto-renewal settings anytime; turn off to stop subscription at expiration, making your website, domain, and mailboxes inactive unless manually renewed.

What should I do if my renewal charge is unsuccessful?
Learn what to do if a renewal payment fails: automatic retries for 45 days or manual renewal anytime from your account dashboard.

How do I renew a service or turn automatic renewal on/off?
Discover how to manage your purchases, renew services, and toggle auto-renewal on/off in the Billing section. Avoid accidental service expiration by regularly checking 'My Products'.

Subscription and Product Renewal
Automatic renewal ensures continuous service for your online presence by renewing subscriptions and products 14 days prior to expiration. Control settings in your account and reach out to Billing Team for charge assistance. A secure system uses tokens for payment.

Edit Your User Profile (Password, Email, Language, etc.)
Update and secure your account by modifying your email, password, and regional settings directly in your User Profile for a tailored and protected experience.

Upgrade Your Package to a Higher One
Upgrade your website plan anytime to access enhanced features without waiting for your current term to end. Pay only the difference, and enjoy immediate feature access.

Renew Premium Package/Domain/Mailbox
Learn how to renew your website's Premium Package, Domain, or Mailbox directly through your dashboard to prevent service interruptions.

Upgrade Your Website
Upgrade your website to a Premium Package for custom domains, professional emails, online payments, and more. Choose your plan and billing cycle for advanced features and long-term savings.

Check Your Billing and Products
Manage your business's billing and products through your dashboard to view purchases, access invoices, update details, and ensure tax compliance.

How to Upgrade Your Website
Learn how to upgrade your site through the Dashboard: Choose a premium package, select a plan from Basic to Platinum, and decide on a billing cycle.

Available Premium Features
Upgrade to a Premium Package for a custom domain, professional email addresses, e-commerce solutions, and advanced design features for your site.

Disable/Enable Auto-Renewal
Auto-Renewal feature on websites prevents downtime by enabling continuous operation. Learn to toggle this option for uninterrupted service and avoid manual renewal hassles.

Do I need to upgrade each website separately?
Learn that Premium Packages are needed per website for upgraded features, identifiable by a green trophy icon in collections.

How to Upgrade Your Package
Learn how to upgrade your website package easily: Access Dashboard, select Billing, choose your website, and click Change Plan for a higher package.

How do I contact Billing Support about a charge or renewal?
Get help with billing issues by starting with 24/7 live chat support. The Billing Team will review your case and contact you within 24-72 hours.

How do I edit my User Profile settings?
Update your account settings via Dashboard > Profile Icon > User Profile. Follow steps to access your User Profile and make changes.

How to Renew Your Premium Package
Renew your Premium Package via your website Dashboard: Upgrade if expired or select Renew if active. Active renewals add time without losing days. Watch the walkthrough if needed.

How to Renew a Domain or Mailbox
Renew your domain and mailbox from your billing area: Dashboard > Website Collection > Billing > Locate product > Click Renew. Watch instructional video for guidance.

If I renew early, do I lose the time I already paid for?
Renewing an active subscription adds new time to the existing expiration date, ensuring no loss of remaining days. Watch the renewal walkthrough for help.

How do I enable or disable the Auto-Renewal option?
Toggle automatic renewal for your website's subscriptions via the Dashboard by accessing Billing under the Website Collection and editing renewal settings.

Where can I check which products have Automatic Renewal turned on?
Check Auto-Renewal status for products via Dashboard under Website Collection or Billing in My Products. Edit it if necessary. Video guide available.

Manage your Credit Cards
Manage payment methods without storing full credit card or PayPal info. Use tokenization for secure transactions and manage cards via account settings, with options to delete old methods.

Account Support - SITE123 Support Center

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