Subscriptions and products include an automatic renewal option by default to prevent service interruptions or the loss of your website, domain, or mailbox. This system serves as a protective measure to ensure your online presence remains active and secure.
Timing - Subscriptions and products renew automatically within 14 days prior to their expiration date.
Subscription Length - The new term is added to the original expiration date, ensuring no loss of days regardless of when the renewal charge occurs.
Payment Method - The last credit card used on the account will be charged. This is done via a secure token provided by the credit processor for maximum security.
Unsuccessful Charges - If a payment fails, the system will attempt to charge the card for up to 45 days. During this time, you can also choose to manually renew your products from your account dashboard.
You have full control over your renewal settings within your account:
Disabling Auto-Renewal - You can turn off this option at any time.
Consequences - If disabled, your subscription will end exactly on the expiration date, and your website, domain, and mailboxes will become inactive and unavailable online unless manually renewed before the expiration date.
If you need assistance with a charge or renewal, follow these steps to reach the dedicated Billing Team:
Contact the 24/7 live chat support and explain your issue.
The support agent will gather your information and create a billing ticket on your behalf.
The Billing Team will review your ticket and contact you within 24 to 72 hours.
You can add more information to the ticket while you wait for their response.
Service Scope - The Billing Team only handles payment-related inquiries; for technical support or other topics, you should start a new conversation with the general support team.
Account Transparency - You can view all your specific subscription and product expiration dates at any time under the Billing and Products section of your account.
Security - Using tokens for renewal charges ensures that your sensitive credit card information is handled with the highest level of industry security.
