Subscriptions and products include an automatic renewal option by default to prevent any interruption or loss of services.
The auto-renewal system is a protective measure to keep your website from being taken down unexpectedly.
Your subscription and products will renew automatically within 14 days prior to the expiration date (the original date of your purchase) and added to the original expiration date regardless of the renewal charge date, which means there is no loss of days in the process. Check your account billing and products and find information about your subscriptions and product expiration dates.
The last credit card used to make a payment on the account will be the one used when the action of renewal takes place. The charge is done via the token provided by the credit company processor to ensure a higher level of security for both the customer and the company.
The system will attempt to automatically charge for up to 45 days until payment is successfully collected.
In the event of an unsuccessful auto-renewal, you can manually renew your subscription and products from your account.
Your subscription will end on the expiration date, and your website/domain/mailbox will become inactive and won't be available online.
You can disable the automatic renewal option from your account.
You can reach our 24/7 live chat support for assistance.
When speaking with an agent, please explain your issue and request to be contacted by our Billing team.
Our support agents will gather all necessary information and create a ticket for our Billing Team on your behalf.
Once the ticket is submitted, our Billing Team will review the information and contact you within 24 to 72 hours.
During this time, you can add more information regarding your billing issue to the ticket.
Please note that the Billing Team can only assist with billing-related inquiries.
If you need help with other topics after your ticket has been submitted, please start a new conversation with our support team, and they will be happy to assist you further.
Alternatively, you can contact our team at billing@site123.com or fill this form and we will get back to you as soon as possible!
