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Dashboard Support - SITE123 Support Center

Learn about SITE123's Dashboard and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.

What’s the difference between a temporary subdomain and a custom domain URL?
Get a professional URL like www.yourname.com by upgrading to a premium plan, removing branding from your temporary subdomain URL. Share your site immediately on social media, in emails, or on business cards.
How do I share a payment link (direct link or QR code)?
Learn how to share payment links either by copying the direct link for email or text, or by using a QR code for instant phone payments.
How do I collect payment from a customer using POS?
Learn how to check out with your cart: 1) Click the green Charge button 2) Choose Cash for in-person payments or Send Payment Link for remote payments.
How do I create a charge in the POS system?
Easily add products or services and set prices on the POS screen with options for recurring billing for subscription charges.
How do I access the POS tool?
Learn how to process a purchase: go to Dashboard > Orders > click Place Order for POS charging screen.
How do I move websites between groups?
Easily reorganize sites by dragging them into different groups from the My Sites view. Move sites out by selecting a new group or the main dashboard.
Will “Under Construction” or “Password” mode affect SEO and search engine indexing?
Setting your site to Under Construction or Password prevents indexing by search engines, useful if you're not ready for it to appear in search results.
How can I customize the locked screen for Password, Under Construction, or Members Only modes?
Enable custom content for restricted modes like Password, Under Construction, or Members Only to personalize Title, Message, Background Image, Call to Action, and Member Forms.
What are the different website access modes and when should I use them?
Explore access modes for your website: Public, Password-protected, Under Construction, Members Only, or Confirmed Members Only for privacy & control.
How do I edit website access settings from the Dashboard?
Learn how to change website access settings via the dashboard: Navigate to Dashboard > Click Settings > Edit Access to the website.
How do I enable the invoice system (invoice provider) in my dashboard?
Learn how to activate an invoice provider and create invoices from your website by updating settings in your Dashboard for document management.
Where can I find my website URL in the Website Editor?
Learn to edit your website: Open editor, click 'Domain' on top bar for your URL under Domain or Subdomain. Watch our video tutorial if needed.
How do I locate my website URL?
Discover how to locate your website URL via the Website Editor or Dashboard, including steps for finding it under Domain details or your project's website data.
Are the original site and the duplicate linked (do changes sync between them)?
Duplicating a website creates two independent sites; changes to one won't affect the other. Ideal for A/B testing and updates. Rename the copy to avoid confusion.
What subscription plan will the duplicated website be on?
Learn how to upgrade duplicated websites: Start on Free Plan, need separate premium package for premium features or custom domain. Video guide available.
Will my custom domain be copied when I duplicate a website?
Duplicating a website copies content, design, and settings but not any connected custom domains.
How to Duplicate Your Website
Learn to duplicate a website from your account in just a few clicks: Go to Dashboard, use Settings, and choose Duplicate to create an identical copy.
What should I check before transferring a website (is it final)?
Ensure all details are correct and administrative tasks are complete before confirming an instant, irreversible transfer. Verify recipient's email and final billing.
Can I stay on the website as a staff member after transferring it?
Easily remain a Staff Member during a transfer by toggling the option ON in the pop-up, ideal for continued technical support or content updates.
Why are my replies marked as spam, and can I change the “from” address?
Learn how to prevent system-sent email replies from being flagged as spam by editing the main contact email and advising recipients to mark emails as Not Spam.
What are the mailing list limits for each package, and when do they reset?
Website package determines mailing list limits: Basic-100, Advanced-1000, Professional-2500, Gold-10000, Platinum-50000 subscribers. Limits reset monthly without rollovers. Split campaigns for large lists.
What email design options and content blocks can I use?
Customize emails with Template, Content, Settings, and Confirm tabs. Add blocks like text, images, buttons, dividers, and logo. Review and test before sending.
How do I create and send an email campaign using the Mailing List tool?
Learn how to send a campaign from your Dashboard: Setup mailing list tool, choose a template, add content, set sender details, select audience, and send or schedule your email.
How do I add an Email Subscription Field to my website?
Learn how to collect subscribers by adding an Email Subscription Field to your site. Place it in the Footer, Homepage, Promo Page, or a Promotional Pop Up.
How do I disable or re-enable a staff member?
Temporarily remove staff access by disabling their account and restore it with the same permissions later. Remember, your plan limit affects the number of staff members you can add.
How do I set staff working hours and availability for bookings?
Configure staff availability for bookings by selecting days, times, or setting as unavailable due to reasons like sickness or vacation. Sync with Google Calendar or Outlook for accurate scheduling.
How do I manage staff permissions (Admin vs Custom)?
Learn how to manage staff permissions on your website. Choose from Admin for full access or Custom to limit by module. Only the account owner has full account management rights.
How do I add a staff member to my website?
Invite someone to manage your website by emailing them via Settings > Staff. They'll need to accept and have an account for your site to appear under their Staff group.
What does the recipient need to receive a transferred website?
Learn how to send a website to someone. Recipient needs an account and you must use their registered email address. Watch our video for a guide.
Managing Submissions: How do I review, reply to, or export form submissions?
Manage inquiries efficiently in one place with the message center: review submissions, read & reply, and export data for external use or import into other tools.
I see a message indicator, but I can’t find the message—where did it go?
Change your message list status or filter to 'Blocked messages' to find messages not appearing in your new message list.
Why should I use groups to organize my websites?
Learn how Groups organize projects for easy management, separating personal from client portfolios and allowing quick reorganization of sites.
How do I share group access by adding managers?
Learn how to share access to a group by opening it from the Manager page and selecting Edit Managers. Note: Invitees need an existing account to join.
How to create and manage a group on the Dashboard
Learn how to organize websites by creating groups in your dashboard, adding new sites, and managing group details for efficient access sharing.
Can invoices be generated and sent automatically after a customer purchase?
Enable automatic invoice generation and sending after purchase by configuring invoice settings and verifying company details align with tax records.
How do I customize the invoice design and billing address information?
Customize your invoice by selecting a layout, choosing a leading color, and adding your billing address to ensure it meets local tax requirements.
How do I configure company information for invoices?
Enhance your invoices with professional details including company name, ID, starting invoice number, and logo for compliance and accurate reporting.
Set up Webhooks
Learn how to automate your workflow using webhooks: Set up real-time data triggers from your website to external services by following a simple dashboard navigation.
Group Websites
Learn to organize websites on your Dashboard by creating, managing, and moving them between groups for better project organization, especially useful for managing multiple clients or categories.
Key Performance Metrics: What can I track in the Technical Data panel?
Monitor server resources with the Technical Data panel: Bandwidth, Storage, AI tokens, and SMS credits. Includes monthly usage and video walkthrough.
How to Access Technical Data
View real-time website resource usage via Dashboard by navigating to Settings > Technical Data. Watch our video walkthrough if your browser supports HTML5.
How to Access Form Messages
View all contact/custom form submissions from Dashboard: log in, go to Dashboard, find Activities section, click Messages card. Full message center access detailed.
How do I find my website URL from the Dashboard?
Find your project's URL link next to the Domain field in the website data box on your Dashboard. Video not supported by HTML5.
Check Your Form Messages
Manage website form submissions easily: view messages in the dashboard, reply directly, export data, and ensure engagement. Free plan includes unlimited notifications.
Check the Technical Data Usage
Learn to monitor website technical data for growth: access via Dashboard > Settings > Technical Data. Track bandwidth, storage, AI, SMS credits to optimize content and avoid service interruptions.
Restore a Deleted Website
Learn how to restore a deleted website: Access Dashboard, change filter to Deleted, click the site, go to Settings, click Restore, and confirm. Note: Permanently deleted websites can't be restored.
How do I check my bandwidth usage (monthly vs total)?
Learn to monitor your site's bandwidth: Open Dashboard > Settings > Technical Data, find the Bandwidth card for monthly and total usage details.
Add Staff Members to Your Website
Learn to invite, manage, and set permissions for staff members on your website. Control their access levels, working hours, and sync with external calendars for effective team collaboration.
The Mailing List Tool
Learn how to add an Email Subscription Field to your site, set up a mailing list tool, and create engaging email campaigns with customizable templates, content blocks, and design options. Manage your subscriber limits based on your website package.
Check the Website Statistics
Learn how to monitor website performance, traffic sources, and user retention with the dashboard. Track key metrics like popular pages, visitor devices, and location for SEO refinement.
Delete a Website
Delete your website through dashboard settings by clicking Settings > Manage > Delete. Remember, deletion is permanent, and check subscriptions and domains before proceeding.
Transfer the Website to Another Account
Learn how to transfer a website to another user efficiently. A guide on moving your project between accounts for clients or team restructuring, with steps for using the site management panel.
Duplicate the Website
Learn how to duplicate your website for backups or new projects by copying all content and settings. This process, performed from the dashboard, creates an independent copy, ideal for A/B testing or using existing designs as templates.
Find the Website URL
Find your website URL in the Website Editor under the Domain button or on the Dashboard next to the Domain field. Share this link or upgrade for a custom domain.
Set the Website Under Construction and Limit Access
Learn how to control website visibility during development or for private communities, including toggling access modes and customizing the locked screen for SEO.
What should I do before saving a webhook URL?
Ensure your destination URL is set up to process data before activating a webhook to avoid missing events.
How to Transfer Your Website
Transfer a website to another user via Settings in your account dashboard, entering the recipient's email, and optionally remaining a staff member. Click to complete.
Can I undo a website deletion, or is there a better way to “start over”?
Avoid losing work by duplicating your website instead of deleting it to start over; deleted sites cannot be recovered.
Will deleting my site cancel my premium package or connected domain?
Deleting a website with an active premium package or connected domain doesn't cancel subscriptions; manage billing separately.
Important Considerations Before Deleting a Website
Deleting a website is permanent, so back up important content. You must cancel subscriptions and manage billing separately. Custom domains stay in your account for future use.
How to Delete Your Website
Delete a website from your dashboard by clicking the Settings icon, selecting Manage, choosing Delete, and confirming. Watch the video walkthrough for help.
Do I need a specific package to see website statistics?
Explore comprehensive website statistics with the Professional package or higher, and get a quick snapshot of your website's performance in the Dashboard's Activities section.
How do I track marketing campaigns with UTM parameters?
Monitor UTM Parameters to track marketing campaigns' success by analyzing traffic and engagement from your Dashboard’s Statistics or Visitors card.
Key Performance Metrics
Maximize website performance with your statistics dashboard: Track traffic sources, popular pages, device usage, visit duration, visitor location, and UTM parameters for campaign success.
How to Access Website Statistics
Access site statistics through your Dashboard by logging in, locating Activities, and clicking Statistics or the Visitors card for insights.
What happens if I run out of AI credits or SMS credits?
Learn about AI and SMS credits: AI limits depend on your plan level, upgrade if depleted. Keep SMS credits for notifications, purchase more if needed. Note: Video content not supported in this format.
What is a webhook topic, and when does it send data?
Learn how a webhook topic triggers real-time data to your service. Choose from events like Order Created or Form Submitted to activate your webhook.
Managing Your Webhooks
Manage webhooks from Dashboard's Settings for real-time delivery, editing, or removal. Video reference not supported by browser.
How to Create a Webhook
Learn how to easily create a webhook from your dashboard: Sign in, navigate to Settings, select Webhooks, add a new Webhook, set the URL and trigger event, and save.
Can I restore a website that was permanently deleted?
Websites that were permanently deleted cannot be restored.
Where can I find my deleted websites to restore them?
Learn how to restore deleted websites from your dashboard by switching the filter from Active to Deleted and selecting the website to restore.
How do I restore a website I deleted?
Learn how to restore a deleted website via your Dashboard by changing the filter to Deleted, selecting the site, and clicking Restore in Settings. Confirm to complete.
Create and Manage Automatic Invoices
Learn how to create and send invoices directly from your website by enabling invoicing, customizing invoice details, design, and ensuring they are professional and legally compliant.
Manage the POS System
Use POS tool for direct customer charges without an online store. Access via Dashboard > Orders > Place Order, create charges, and collect payments in-person or remotely with payment links.
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