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Domains Support - SITE123 Support Center

Learn about SITE123's Domains and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.

Can I get a free domain or connect a domain I already own?
Get a free 1-year domain with a 12-month Premium Package purchase or connect an existing domain to your new website anytime.
Group A: Which domain extensions are included and can I use a free coupon?
Discover Group A domain extensions like .com, .net, .org & more with registration lengths from 1 to 10 years & special conditions for .co.uk, .co.il. Free coupon available.
Additional Tools: How do I create email accounts or unlock my domain?
Manage your domain with Email Accounts for new or adjusted mailboxes and Unlock Domain for registrar transfers. Note: DNS updates may take up to 72 hours.
Name Servers (NS): How do I keep DNS management in my dashboard?
Learn how to manage your domain's DNS: choose an external provider like GoDaddy or control from your dashboard with ns1.enter-system.com and ns2.enter-system.com. Updates may take 72 hours.
Managing DNS Records
Manage DNS records including A, CNAME, MX, TXT, SPF, and PTR in your domain's panel. Add, edit, or delete records and configure Google Workspace MX. Changes may take 72 hours.
How to Access Domain Settings
Learn how to update domain settings, including DNS, via the updated dashboard navigation: Profile icon > Domains > Manage. Check domain expiry and renewal status easily.
How long does a domain redirect take, and does it help SEO?
DNS updates may take up to 72 hours to propagate, redirecting domains to one primary prevents duplicate content and protects your brand online.
Why isn’t my domain redirect working?
Learn how to redirect a domain for your website project after connecting a main domain and ensuring DNS records are correctly pointed.
Why am I seeing “Domain is in a different account”?
Learn to resolve domain connection issues: Log into the previous account to disconnect the domain before adding it to a new account. Remember, changing NS records could affect email services.
Group B: Which extensions are available with a free coupon (and which are excluded)?
Group B extensions mostly eligible for coupons, except .com.br, .bet, .blue, among others. Available for 1-10 years registration with a free coupon.
Purchase a Domain Through Your Dashboard
Buy unique domain names directly from your website's Dashboard, featuring popular TLDs like .com, .net, .org, local domains, and many more options.
How to Choose the Right Domain Name
Choose a simple, memorable domain name with no complex spelling, and consider a local extension for region-specific websites.
Why do I need a custom domain?
A custom domain boosts professionalism, trust, and SEO for your website, allowing for a unique email address and better search engine visibility.
Optional: How do I add MX records for email or point my domain using nameservers?
Add MX records or change nameservers in GoDaddy DNS Management for email or full DNS management. Updates take up to 72 hours and a Premium plan is needed.
Step 3: Update the CNAME Record
Learn how to connect the www version of your domain using a CNAME record in GoDaddy DNS Management by pointing www to global.loadweb.com.
Step 2: Update the A Record
Learn how to connect your main domain to your website's server using A Record in GoDaddy DNS Management by editing the Host and Points To settings.
My domain looks live—do I still need to verify it?
Domains may appear live after purchase but require verification to avoid being taken offline.
Click the Verification Link
Click the verification link in the email and allow up to 24 hours for the process to complete.
Group C: What are the registration length and free coupon rules?
Group C has different coupon eligibility than A & B, with registration lengths of 1-10 years, except .co (1-5 years). Free coupons available for .space, .site, .fun, .cat only.
How can I find the most up-to-date list of available TLDs and the exact current price?
Find the most current and complete domain name list with the Search tool in your dashboard. Availability and pricing for TLDs vary, check for updates.
Step-by-Step Connection Guide: How do I connect my Google domain to my website?
Connect your Google domain by updating DNS to point to correct servers: Access Admin Console, navigate to DNS Settings, log in to DNS Console, update Host Records with new A + CNAME entries.
What DNS records do I need to add for my Google domain?
Add A record for root domain to 166.117.120.15 and CNAME record for www to global.loadweb.com in your domain's Host Records and save changes.
Where do I find the Advanced DNS settings in Google Admin console?
Learn to navigate Google Admin Console for DNS settings: More Controls > Domains > Add/Remove domains > Advanced DNS settings, then login to Domain Manager.
How do I update the A record for my Yahoo! Small Business domain?
Update Yahoo! Small Business Domain A record - Set IP to 166.117.120.15 in Domain Control Panel, remove conflicting A records for seamless redirection.
How do I add the CNAME record (www) in Yahoo! Small Business?
Learn how to set up your www.yourdomain.com correctly by adding a CNAME record in Yahoo! Small Business DNS settings to point www to global.loadweb.com.
Important Considerations: How long do DNS changes take, and what should I watch out for?
DNS propagation can take a few hours to 48 hours to fully update, and Yahoo! Small Business DNS interface might change over time.
Step-by-Step Connection Guide: How do I point my 1&1 (IONOS) domain to my website?
Update A and CNAME DNS records in 1&1 domain panel: Set A record to 166.117.120.15 and CNAME for www to global.loadweb.com for domain connection.
What A record value should I enter in 1&1 to connect my domain?
Set your domain's A record to 166.117.120.15 in 1&1 DNS settings by selecting Other IP address, entering the IP, and clicking Save.
How do I create the www subdomain and set the CNAME in 1&1?
Create a www subdomain and point it with a CNAME to global.loadweb.com by editing DNS settings in your domain's DNS area.
Why aren’t my DNS changes working yet, and what if my 1&1 screens look different?
DNS propagation delays and updates to 1&1 Ionos interface can affect changes to A and CNAME records. If issues arise, wait for DNS updates or search for equivalent DNS editing options.
Do I need a Premium Package to use a custom domain (and is there a free domain coupon)?
Get a free domain coupon with a 12-month Premium Package for new websites. Activate or upgrade to connect a custom domain.
I already own a domain elsewhere—do I have to buy a new one here?
You can connect your domain from another registrar to your website instead of buying a new one, and if purchased here, it's added to your panel for easy setup.
Why isn’t my new domain working yet or showing up on Google?
Domain connection and search visibility may take hours to fully propagate. Ensure your site is linked to Google Search Console and submit a Sitemap for quicker results.
Search for the Verification Email (If You Don’t See It)
Try copying the subject line "IMPORTANT! Verify your contact information for {your-domain-name}" into your email search to find the verification email, or check your Spam/Junk folder.
Connect Yahoo! Small Business Domain with Your Website
Update your Yahoo! Small Business domain DNS settings by modifying the A record to IP 166.117.120.15 and adding a CNAME record pointing to global.loadweb.com for website connection.
Connect Google Domains with Your Website
Learn how to connect your Google domain to a website by updating DNS records: access admin, navigate to DNS settings, update host records with A and CNAME values, and allow up to 48 hours for changes to propagate.
Offered Domain Extensions
Discover various domain extensions like .com, .org, .net & more with registration lengths from 1-10 years. Check updated TLD availability & pricing using the Domain Name Search tool.
Edit Domain DNS Records
Learn to manage DNS records: Control domain direction, configure emails, and create subdomains via your domain management panel. Edit A, CNAME, MX records and more. Use Name Servers for DNS control.
Redirect Domains
Redirect multiple domains to your main website to capture varied traffic, including misspellings, using DNS settings. This consolidates visits and enhances SEO by avoiding duplicate content issues.
Connect Your Domain
Learn to connect or transfer your domain to your website with a Premium Package. Update DNS records for connection or provide EPP code for transfer. Changes take up to 24 hours or 5-7 days for transfer.
Why do I need a custom domain?
A custom domain enhances your website's professionalism and trust, supports SEO, and enables professional business emails. Choose a simple, memorable name and purchase directly from your dashboard.
Connect GoDaddy Domain with Your Website
Connect a GoDaddy domain to your site: Open GoDaddy DNS settings, update A Record to 166.117.120.15, CNAME to global.loadweb.com, add MX Records for email, optional nameserver update to ns1.enter-system.com & ns2.enter-system.com. Changes may take up to 72 hours.
Domain Verification Email
Verify your domain by checking your email for a verification message and clicking the link inside. Domains not verified may be suspended or not fully active.
Search and Order a Domain
Ordering a custom domain is easy through account settings, requiring an active premium package. Search, register, and ensure correct details for ownership. Free domain with a 12-month package, automatic listing, and tips for choosing the right domain included.
Claim the Free Domain Coupon
Get a free professional domain for the first year with an annual Premium Package. Claim it via your dashboard, choose a short, memorable name without hyphens that aligns with your brand. Ownership is 100% yours. Note: after a year, standard renewal rates apply.
How to Connect or Transfer Your Domain
Learn to connect or transfer your domain directly from your website's dashboard with a Premium Package. Visit Profile > Domains to get started.
Option 1: Connecting an Existing Domain
Learn how to keep your current registrar and point your domain to your website by updating DNS records (CNAME and A record) with a propagation time of up to 24 hours.
How long will it take for my DNS changes to start working?
DNS updates may take up to 48 hours to propagate across the internet after saving changes. Timing can vary with external providers like Google Domains.
Connect 1and1 Domain with Your Website
Learn how to point your 1and1 domain to your website by updating the A record and CNAME record with a step-by-step guide, noting potential 1&1 Ionos updates and DNS propagation time.
How to Verify Your Domain
Verify your domain contact info via email after registration to ensure your domain becomes active and avoids suspension. Look for an email with the subject "IMPORTANT! Verify your contact information for {your-domain-name}" and click the verification link.
How long is the free domain registration, and what happens after the first year?
Get a free domain coupon for one-year registration. Renewal at standard rate required after the first year to maintain the domain.
Will I own the domain, and does it connect to my site automatically?
Claim your free domain coupon for direct registration in your name, full control, and automatic site connection with global propagation. Watch the video guide.
How do I choose a good domain name for my site?
Discover how to pick an easy-to-remember domain: keep it short, avoid hyphens or numbers, and match your brand for better search visibility.
Claiming your Free Domain Coupon: how do I register my free domain?
Claim a free domain with an annual Premium Package by searching for a name in your Premium website Dashboard, confirming its availability, and connecting it to your website.
Step 1: Open DNS Settings in GoDaddy
Access DNS panel for GoDaddy domain: Log in, go to My Products, select domain, click ⋯, choose Manage DNS to edit A, CNAME, MX records, nameservers.
Step-by-Step Configuration: How do I connect my Yahoo! Small Business domain to my website?
Update DNS for Yahoo! Small Business domain: Change A record to 166.117.120.15 and add a CNAME for www to global.loadweb.com via Domain Control Panel.
Option 2: Transferring Domain Management
Learn how to transfer your domain registration for centralized management. Unlock domain, get EPP code, and follow the steps. Transfers typically complete in 5-7 days.
Required DNS Settings
Point your redirected domain to your website's servers at your registrar using A Record (Host @ → 166.117.120.15) and CNAME Record (Host www → global.loadweb.com).
How to Redirect a Domain
Learn how to redirect additional domains to your primary website domain from the dashboard by accessing Settings, choosing Redirect Domains, and saving your entries.
How to Search and Order a Domain
Discover how to search and buy a new custom domain directly from your account settings, check availability, and complete registration for official ownership.
Why do I need a custom domain?
Get a professional look with a custom domain for your website, improving trust, brand recognition, and SEO, along with professional email addresses.
How do I choose the right domain name?
Choose an easy to remember domain name related to your brand, avoid hyphens and numbers, consider local extensions for targeted regions, or .com for international. Purchase or connect domains via your website's dashboard, with a free domain coupon for new premium packages.
What is SSL?
Learn about SSL (Secure Sockets Layer) technology that encrypts website connections, protecting sensitive data. Get your domain's SSL certificate at no extra cost.
What is a domain?
Discover how a unique domain name serves as your website's online address, enabling internet users to find your site easily. Learn about domain extensions and registration process.
What are DNS records?
Explore DNS records: settings that direct internet traffic for your domain, including A/AAAA, CNAME, MX, TXT, and NS records for web and email routing.
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