Premium And Billing | Support Center

Renew Premium Package/Domain/Mailbox
Learn how to renew your website's Premium Package, Domain, or Mailbox directly through your dashboard to prevent service interruptions.

Upgrade Your Website
Upgrade your website with a Premium Package for custom domains, mailboxes, e-commerce, and advanced design tools. Choose your plan and billing cycle to unlock advanced features.

How to Upgrade Your Website
Upgrade your website with a Premium Package via your Dashboard by selecting a plan and billing cycle. Watch the video walkthrough for guidance.

Available Premium Features
Upgrade for premium features: Custom Domain, Professional Mailboxes, E-commerce, Advanced Design. Access advanced tools & remove limitations.

How to Renew Your Premium Package
Renew your Premium Package via your website Dashboard: Upgrade if expired or select Renew if active. Active renewals add time without losing days. Watch the walkthrough if needed.

How to Renew a Domain or Mailbox
Renew your domain and mailbox from your billing area: Dashboard > Website Collection > Billing > Locate product > Click Renew. Watch instructional video for guidance.

If I renew early, do I lose the time I already paid for?
Renewing an active subscription adds new time to the existing expiration date, ensuring no loss of remaining days. Watch the renewal walkthrough for help.

Payment Tokenization: What is it, and do you store my full card or PayPal details?
Learn how payment tokens keep your credit card info secure during transactions, only sharing a unique identifier, last 4 digits, and expiration date.

Manage your Cards: How do I find my saved payment methods in my account?
Discover how to view saved payment methods in your account: Access dashboard, click profile icon, select profile, and click Credit Cards for details.

How do I delete a saved credit card or payment method token?
Learn how to permanently delete a saved payment method: Open Account dashboard, select profile, go to Credit Cards, and click Delete. Add a screenshot for easy navigation.

Tokens and Renewal: How does auto-renewal work, and when do I need to disable it?
Discover how to manage auto-renewal: Disable it at least 14 days before expiration. Learn more about renewal process and visual reminder tips.

What plans and billing cycles can I choose when upgrading?
Discover various plans like Basic, Advanced, Professional, Gold, and Platinum with flexible billing from 3 months to 10 years for better value.

Do I need to pay upfront, and is the upgrade per website?
Premium upgrades require upfront payment for the chosen period and apply per website basis, each site needing its own upgrade.

Do I need to renew my website package and domain separately (and what if my domain already expired)?
Renewing your website package and domain are separate processes; renewing one doesn't auto-renew the other. Expired domains take time to reactivate.

Manage your Credit Cards
Manage payment methods without storing full credit card or PayPal info. Use tokenization for secure transactions and manage cards via account settings, with options to delete old methods.

What is bandwidth?
Learn how bandwidth affects website speed and user experience by determining the amount of data that can be transferred between the server and browsers.

Premium And Billing Support - SITE123 Support Center

Learn about SITE123's Premium And Billing and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.