Experts | Support Center

Tracking Payment Requests: What happens after I submit a payout request, and where can I see the history?
After submitting a payout request, your balance resets to 0. Track all withdrawals in Main menu → Payment Requests, showing date, status, and amount.

How to Connect a Website to Your Expert Account
Connect a free website to your Expert account via the Dashboard: Go to Settings, click Connect to Expert Account, and confirm to display an Expert tag.

Can I connect a website that’s already on a premium plan to my Expert account?
Only free websites can be connected to an Expert account; those upgraded to premium cannot be added retrospectively.

How do I know the website is officially connected as a client website?
Connect your website to your Expert account and confirm to display an Expert tag, indicating official connection as a client website.

What changes after I connect a site to my Expert account?
Unlock full client website functionality with expert branding and earn commissions on premium plan upgrades.

What are the eligibility requirements for the free Gold package?
Unlock your free Gold package as an Expert by meeting requirements: first sale, apply to non-paying private site, and can't upgrade existing premium plans.

How do I claim my free Gold package?
Learn how to get a free website on the Expert Program: Go to Dashboard, click Account, select Expert Program, choose "Get your own website for free".

Can I use the free Gold package to upgrade a personal site that already has a premium plan?
This free Gold package benefit cannot upgrade sites with active lower-tier plans; it's only for eligible sites without active packages.

Can I transfer the free Gold package to a client site or use it on an Expert site?
This Gold package is non-transferable, for private use on non-paying sites, excluding Expert sites, ideal for personal branding or portfolio sites.

Monitoring Your Commissions: How do I check my commission amounts and approval status?
View your commissions in the Expert Panel: Dashboard > Account > Expert Program. Check commission amount, status, purchase type, and client details.

Managing Balance and Withdrawals: When can I request a payout and what do I need to submit?
Request a payout when balance exceeds $300 minimum by attaching a business invoice, providing PayPal details, and submitting. Commission added after client upgrade approval.

Do I need an Expert account to display my logo in the footer?
Boost professional credibility and attract more clients by displaying your logo on client sites - exclusive to users with an active Expert account.

How do Expert Program commissions work for different plan durations and renewals?
Earn up to $854.30 per site with commissions based on package type and duration. Yearly plans yield higher returns and renewals provide recurring income.

How to Request Commission Payment
Learn how to request your commission: Create an invoice, optionally convert currency, send a PayPal request, take a screenshot, and submit via the Expert Panel.

Payment Terms and Timeline
Withdraw $300 minimum payout 30 days post-purchase with processing time up to 7 days.

Can I request payment in a currency other than USD?
Learn how to receive payments in currencies like EUR, GBP, PHP, etc. by converting USD balance and noting exchange rates on your invoice for PayPal requests.

What do I need to upload in the Expert Panel when submitting a payment request?
Submit a valid business invoice, PayPal request screenshot, and email for payment in the Expert Panel, ensuring the amount matches the invoice.

Option 1: Managing the Client Website — what am I responsible for?
Stay in control of your website with an Expert account - pay with your card, manage updates, content, and communications as the primary contact.

Option 2: Transferring the Website to the Client — how does ownership and billing work?
Transfer website ownership to your client for official ownership, billing control, and keep collaborating by remaining as a contributor for ongoing support.

When should I transfer the website (before or after upgrading to premium)?
Ensure a smooth billing experience by transferring the website to your client before upgrading to a premium package for direct billing.

How can I share progress with my client while I’m still building the site?
Share client progress by adding them as a viewer or contributor during the building phase, with options to transfer site ownership later.

How do I join the Expert Program if I already have an account?
Upgrade to the Expert Program by logging in, navigating to Account from the Dashboard, selecting Expert Program, and completing the registration form.

Send a Payment Request for Your Expert Commissions
Learn how to request your commission: create an invoice, handle currency conversion, submit via PayPal, and upload documents through your Expert Panel. Minimum $300 balance required, with a processing time of up to 7 days.

Check Your Expert Commissions and Payment Requests
The Experts Program offers up to $854.30 per site in commissions for various packages. Manage earnings, commissions, and withdrawals through the Expert Panel. Payments are made via PayPal within 7 business days after a $300 minimum threshold is met. Encourage longer-term plans for higher commissions and benefit from recurring income on renewals.

Claim Your Free Expert Gold Package
Earn a free Gold package for your personal website after your first Expert customer. Eligibility requires a paying client and applies to private, non-expert sites without active premium plans.

Set an Existing Website as a Client Website
Connect pre-built client websites to your Expert account to earn commissions on premium upgrades and gain full functionality. Only free sites qualify for this connection.

Display Your Expert Logo on Your Client's Website Footer
Expert program members can add their logo, website, and link to client websites' footers, boosting marketing and lead generation. Learn how to upload your logo and the benefits of this feature for professional visibility and credibility.

Open a New Website for a Client
Learn how to create client websites as an Expert to access all platform features and design tools, ensuring you receive commissions and benefits correctly.

Sign Up to the Experts Program
Join the Expert Program to build high-quality websites quickly & earn commissions. Ideal for designers & consultants, it enables fast project turnover & scaling income. New users visit the Expert page, existing members upgrade via Dashboard. Benefit from support, resources, and attractive commission structures.

How to Join the Expert Program (as a new user)
Join the Expert Program in a few steps: Visit Expert page, click Join Now, and fill out the form to create your account.

Manage Your Client Websites
Experts can manage client websites themselves or transfer ownership to clients, either handling payments and updates or letting clients take over billing and maintenance tasks, with options to remain contributors post-transfer.

What Expert Support and Resources are available (and how do I get help)?
Learn about the Expert Program - get help with commissions, benefits, and more by scheduling a call with a team agent.

Who is the Expert Program for, and what are the main benefits?
Expert Program for professionals managing client projects offers efficiency and income potential by enabling rapid site launches and earning commissions on premium upgrades.

How to Create a New Client Website
Create a site eligible for commissions by selecting "For your client" during creation, choosing a category, naming the site, and ensuring it's tagged "Expert Website" in your dashboard.

Creating a Personal Website
Learn how to create a personal website on your dashboard: Visit Dashboard, click New Website → Create new website, then select for yourself to separate from client projects.

Expert Features and Benefits
Create websites for clients with Expert benefits: Unlocked Tools, Commission Tracking, and Project Organization. Plus, see how to select groups and track commissions in your workflow.

How do I confirm my new site is correctly registered for commissions?
Learn how to register your site as an "Expert Website" for commission tracking by creating it via "CREATE A NEW WEBSITE FOR YOUR CLIENT" option. Visual guide included.

How to Upload Your Logo to Your Expert Profile
Learn how to link your website to your business logo in your Dashboard by accessing the Expert Program and updating your profile, step-by-step guidance provided.

Branding and Lead Generation
Discover how adding your logo and website URL to your Expert profile can enhance your brand exposure, including footer placement, interactive linking, and "built by" credits, driving visitors and generating leads.

Where will my Expert logo appear on client websites?
Upload your logo in your Expert profile to automatically display it on the footer of every client website you manage, showcasing your work effortlessly.

What is the Experts Program?
Discover the Experts Program for web designers, freelance creators, and digital marketers. Earn commissions by building client websites with our easy-to-use builder. Join now to increase revenue.

Experts Support - SITE123 Support Center

Learn about SITE123's Experts and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.