If you need help with a charge or renewal, here’s the process:
- Start with 24/7 live chat and explain the issue.
- The support agent will collect details and create a billing ticket for you.
- The Billing Team will review it and contact you within 24 to 72 hours.
- You can add more information to the ticket while you wait.
Note: The Billing Team handles payment-related questions only. For technical help, start a new conversation with general support.
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