F.A.Q | Support Center

What is SSL?
Learn about SSL, a security tech that encrypts connections to keep data secure. Look for https and a lock icon for websites with SSL enabled.

How to edit the website code?
Explore our website builder designed for users without coding skills, exclusive to our servers with no source code editing or export options. Learn about plugin and custom code additions.

How to save changes to the website?
Get tips for website editing: Always click Save on individual pages, automatic changes save system-wide, publish with Publish button, log in/out easily, and how to publish your website.

What are DNS records?
Explore DNS records: settings that direct internet traffic for your domain, including A/AAAA, CNAME, MX, TXT, and NS records for web and email routing.

How to unsubscribe from SITE123 Notifications
Register for our service to consent to contacts via Email, SMS, WhatsApp, etc., for updates and offers. Opt out via unsubscribing or email request to info@site123.com.

Why do I need a mailbox under my domain?
Get a professional email address with your domain (info@yourdomain.com) to boost credibility, improve branding, and enhance communication for your business.

What is a favicon?
Learn what a favicon is: a small, brand-representing icon visible in browser tabs, bookmarks, and search results, enhancing site recognition and professionalism.

What is a domain?
Discover how a unique domain name serves as your website's online address, enabling internet users to find your site easily. Learn about domain extensions and registration process.

What is SSL?
Learn about SSL (Secure Sockets Layer) technology that encrypts website connections, protecting sensitive data. Get your domain's SSL certificate at no extra cost.

Can I download the website template?
Templates in our platform are proprietary and for online use only, not available for download or external use.

How do I choose the right domain name?
Choose an easy to remember domain name related to your brand, avoid hyphens and numbers, consider local extensions for targeted regions, or .com for international. Purchase or connect domains via your website's dashboard, with a free domain coupon for new premium packages.

Why do I need a custom domain?
Get a professional look with a custom domain for your website, improving trust, brand recognition, and SEO, along with professional email addresses.

What is the Affiliate Program?
Discover how to earn through the Affiliate Program, ideal for bloggers, webmasters, and digital marketers. Join now and start referring with original content.

What is the Experts Program?
Discover the Experts Program for web designers, freelance creators, and digital marketers. Earn commissions by building client websites with our easy-to-use builder. Join now to increase revenue.

How do I save changes to my website?
Click Save to keep changes on a page. Other changes auto-save but need Publish to go live. Log in to edit anytime, and log out via the Website Editor toolbar.

What is bandwidth?
Learn how bandwidth affects website speed and user experience by determining the amount of data that can be transferred between the server and browsers.

How do I delete my account?
Delete your account at any time; action is permanent and affects all products and services. Disable Automatic Renewal for paid products before deletion.

Can I cancel and get my money back?
Get a full refund if not satisfied with our Premium website package within the 14-day money-back guarantee period. Excludes renewals and additional services.

F.A.Q Support - SITE123 Support Center

Learn about SITE123's F.A.Q and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.