F.A.Q | Support Center

Can visitors upload files to be displayed on my website?
Currently, users cannot upload files for display on your website.

Does the Free Package allow custom code?
The Free Package doesn't support custom code. Upgrade to a premium package to use custom code.

Can I add external plugins with the Free Package?
The Free Package allows website creation on the platform but doesn't support plugins; upgrading to a premium package is necessary for plugins.

What if the custom code I added causes problems on my website?
Remove custom code that negatively affects your website to restore normal operation. If issues arise after adding code, delete it and recheck the site.

How can I add my own code to my website if I can’t upload a full site?
Discover how to enhance functionality with custom code pages, noting that direct support and guarantee for specific code success are not provided.

Can I edit my website’s source code or change templates/tools with code?
No option to edit website code directly. Changes must be made via the site editor's settings and features.

Can I upload my own website files or code (HTML/CSS/JS) to the editor?
Learn how to create websites using the platform's editor tools. Uploading website files or full code is not supported.

Where do I add a file upload field in the website builder?
Learn how to add a file upload field using the Custom Form Builder or on specific pages like the Contact page, allowing users to submit files with their forms.

How can I let users send me files through my website?
Learn how to collect files via forms by adding a file upload field to your custom form builder or contact page, allowing users to attach files easily.

Can the AI help me write FAQ answers (Suggest Text)?
Learn how to create an FAQ item using AI: Select FAQ module, add question, generate answer with "Suggest Text", review, apply, and save. Video guide available.

Opting Out of Communications: How do I unsubscribe from other SITE123 notifications (SMS/WhatsApp, etc.)?
To opt-out of communications without an unsubscribe option, email a request to info@site123.com. Note: Unsubscribing may impact service reminders and premium users may still receive notices via SMS/WhatsApp unless specified.

How to Unsubscribe: How do I stop receiving SITE123 emails?
Learn how to unsubscribe from SITE123 emails by clicking the "Unsubscribe" link at the bottom of their emails and get confirmation of your action.

Purpose of Communications: Why am I receiving SITE123 notifications?
SITE123 sends communications for updates, offers, products, and relevant information, respecting your privacy.

Communication Consent: What types of messages can SITE123 send me after I register?
Register for SITE123 & consent to be contacted via Email, SMS, WhatsApp, phone, pop-up messages, and browser notifications for communication.

How do I add categories to organize my FAQs?
Learn to group FAQ items into categories by opening Pages, selecting FAQ module, adding or editing items, and saving. Note: FAQ items lack unique URLs.

How to Add a New FAQ Item
Learn how to add a new question and answer to your FAQ using the Website Editor with easy step-by-step instructions and a helpful video walkthrough.

Add the F.A.Q Page
Learn how to add or update the F.A.Q page in your website via the Website Editor, including editing the title and slogan, with a helpful video walkthrough.

Edit the F.A.Q Page
Create an effective F.A.Q page to answer customer queries and reduce support requests. Follow steps to add/edit FAQs and categories in the Website Editor.

How can I enable plugins and custom code on my site?
Upgrade to a premium package for adding plugins or using custom code, including external plugin connectivity and custom code usage.

How to edit the website code?
Explore our website builder designed for users without coding skills, exclusive to our servers with no source code editing or export options. Learn about plugin and custom code additions.

How to save changes to the website?
Get tips for website editing: Always click Save on individual pages, automatic changes save system-wide, publish with Publish button, log in/out easily, and how to publish your website.

How does the system choose which country code to add?
Automatically adds country code based on selected country for system setup.

Can I hide the country code so it doesn’t show on my website?
Country codes cannot be hidden and always display as part of the phone number.

Can I remove the country code from the phone number field?
Country codes are auto-added by the system and cannot be removed.

Is there any way to download articles as document files?
Learn how to save articles by copying content into a word processor as direct exporting or downloading is not available.

How can I save a copy of an article if exporting isn’t available?
Learn how to save articles by copying content and pasting into a word processor for easy saving and access.

Can I export a website article to a Doc/Word file?
Current platforms do not support exporting website articles directly into document files like .doc or .docx.

Can I import a product list into the website store?
Learn how to import product lists into your online store, but note that exporting products to files like CSV or Excel is currently not supported.

Is there any way to download my product list from the store?
Currently, there is no option to export or download store products into external file formats like CSV or Excel.

Can I export my store products to a CSV or Excel file?
Currently, exporting store products to external files like CSV or Excel is not available.

Do Premium packages also include free publishing?
Publishing is free on both FREE and Premium packages, allowing you to publish updates at no cost on any plan.

How often can I publish updates to my website?
Publish updates anytime with no limit and for free. Ready for small or big changes.

Can I publish updates if I’m using the FREE package?
Publish updates for free with the FREE package or choose premium packages for more features.

Is it free to publish changes to my live website?
Publishing updates to your live website is free, ensuring you won't be charged for making changes.

What can I do with the Free Package?
Get started with the Free Package: Create your website, explore the platform & editor. Ideal for trying out before upgrading for more features.

How can I add ReCAPTCHA
Automatically filter messages on your website with ReCAPTCHA; messages failing the test are labeled as Blocked Messages for review.

Where can I set Header sizes (H1, H2, H3, H4)?
Learn how to edit title sizes in Articles, Blogs, and forums using the content editor, despite automatic header size settings on the platform.

Can users add content to my blog
Enable website visitors to contribute content by using a Forum Page or submitting content for manual blog post uploads.

Does your platform use WordPress
Our platform is not WordPress-based, incompatible with WordPress plugins, and is designed for ease of use without coding knowledge.

Can I manage my website solely from my mobile device
Managing a website on a mobile device is feasible, but for more efficiency, using a computer is recommended due to a different editing interface.

Can I add an image to my website header?
Learn how to add a logo to your website header instead of an image. Use the Logo Maker for custom designs.

Can I update store items and prices by importing the items or a pricelist as a file?
Currently, there's no option to import store items or prices using Excel or CSV. Items and prices must be updated manually.

Can I download the website template?
Templates in our platform are proprietary and for online use only, not available for download or external use.

Why am I seeing This domain does not point to an A record or a CNAME on our servers when checking my domain?
Fix domain error "This domain does not point to an A record or CNAME": Verify domain expiration, ownership, DNS settings, and ensure it points to the correct servers.

What section of the website can I add a Call To Action to?
Add CTAs like buttons or forms to your Header, Homepage, Promo Page, and About Page sections. Customize up to two CTAs per section by editing settings.

How to Generate a QR code for my Website
Generate a QR code for your website by clicking 'Publish', then the QR code icon on the confirmation screen. Save it to redirect users to your site. Changes to the site don't need a new code.

Is it possible to place this website on hold or pause the subscription period? If yes, how can I do that?
Learn why you can't pause website subscription time and how closing your site affects access without extending the subscription period.

What are DNS records?
Explore DNS records: settings that direct internet traffic for your domain, including A/AAAA, CNAME, MX, TXT, and NS records for web and email routing.

Why do I need a mailbox under my domain?
Get a professional email address with your domain (info@yourdomain.com) to boost credibility, improve branding, and enhance communication for your business.

What is a favicon?
Learn what a favicon is: a small, brand-representing icon visible in browser tabs, bookmarks, and search results, enhancing site recognition and professionalism.

What is a domain?
Discover how a unique domain name serves as your website's online address, enabling internet users to find your site easily. Learn about domain extensions and registration process.

What is SSL?
Learn about SSL (Secure Sockets Layer) technology that encrypts website connections, protecting sensitive data. Get your domain's SSL certificate at no extra cost.

can I connect My Google Reviews
Learn how to manually add reviews from Google and other platforms to your Testimonial Page or use a Custom Code Page for external codes on your website.

How do I choose the right domain name?
Choose an easy to remember domain name related to your brand, avoid hyphens and numbers, consider local extensions for targeted regions, or .com for international. Purchase or connect domains via your website's dashboard, with a free domain coupon for new premium packages.

Why do I need a custom domain?
Get a professional look with a custom domain for your website, improving trust, brand recognition, and SEO, along with professional email addresses.

What is the Affiliate Program?
Discover how to earn through the Affiliate Program, ideal for bloggers, webmasters, and digital marketers. Join now and start referring with original content.

What is the Experts Program?
Discover the Experts Program for web designers, freelance creators, and digital marketers. Earn commissions by building client websites with our easy-to-use builder. Join now to increase revenue.

How do I save changes to my website?
Click Save to keep changes on a page. Other changes auto-save but need Publish to go live. Log in to edit anytime, and log out via the Website Editor toolbar.

What is bandwidth?
Learn how bandwidth affects website speed and user experience by determining the amount of data that can be transferred between the server and browsers.

How do I delete my account?
Learn how to permanently delete your account, including disabling Automatic Renewal for any paid products, by visiting your Dashboard and removing your account.

Can I cancel and get my money back?
Get a full refund if not satisfied with our Premium website package within the 14-day money-back guarantee period. Excludes renewals and additional services.

How to unsubscribe from SITE123 Notifications
Registering for our service means consenting to be contacted through Email, SMS, WhatsApp, etc., for updates, offers, and more. Opt-out options available via email unsubscribe.

How many website can I create with my purchased package?
A website package is limited to one website, but multiple websites can be managed under one account, each requiring an individual upgrade for premium benefits.

Can I display/Pull information from external service or database?
Learn to integrate data from external services using Custom Code pages. While not officially supported, it enables essential external integrations.

Can I remover the country code from the phone number
Automatically added country code cannot be removed or hidden, it's based on the country selection.

Can I export an article to a Doc file?
Currently, you cannot export website articles as document files. To save an article, manually copy and paste the content into a word processor.

Can I export my store products?
Learn how to import product lists to your website store, but exporting store products to files like Excel or CSV is not currently available.

How much does it cost to publish the website?
Publishing updates to your live website is free, with unlimited updates allowed on both FREE and Premium packages.

Can I backup my website to an external service or download it to my computer?
Websites can't be uploaded or backed up on external services like Google Drive or Dropbox, nor downloaded locally. They are stored on our servers, accessible via the editor.

Can I add plugins with the Free Package?
Explore website creation with a free package that limits external plugins and custom code, requiring an upgrade for full features.

Can I upload my own website code to the editor?
Websites on our platform are made using available tools; uploading or editing code directly is not supported, but custom code pages can be used with limitations.

If I delete my business mailbox will I be able to create another?
Deleting your business mailbox allows the creation of a new one in its place, but note that deleted mailbox content cannot be restored. Consider upgrading for additional mailboxes.

What calendars can I sync with the Website calendar
Website calendar syncs only with Google Calendar, not including business mailbox calendar, applies to Booking Calendar only.

Can my website subscribers be automatically added to an external mailing list service?
Website subscribers can only join your site's list, not external providers directly. Export as CSV or use custom code for external signup. External code issues must be addressed by the provider.

Adding DKIM and DMARC records
Discover how our mail server uses SPF for email authentication and when DKIM and DMARC are required for secure email delivery via external services.

Is there a limit to the amount of Undo and Redo I can perform?
Learn how to undo recent changes, redo last edits, or revert your website to its last published version during an editing session.

Is there a limit to how many time I can publish/post my website?
Publish your website an unlimited number of times once you're satisfied with the changes and have reviewed them.

Can I add more then one logo to my website homepage or header?
Add only one logo to Homepage/Header. Use a static image with the second logo as an alternative for your homepage background.

Can I offer Free products on my store
Setting a price for store products is mandatory for both regular and digital items. Use a coupon for free offers, as a $0 price hides purchase buttons.

Will my website be deleted after a while if I do not upgrade?
Operate your website for free as long as it meets terms of use and laws, but consider upgrading for advanced management tools.

Can I allow users to upload files to the website?
Enable file submissions on your website via form using Custom Form Builder or the contact page feature for file uploads.

F.A.Q Support - SITE123 Support Center

Learn about SITE123's F.A.Q and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.