Editor | Support Center

How do I use Search to find the best page template match?
Quickly find or get suggested page templates in the Add New Page window and remember to publish your site for visitors to see.

Reorder pages (change menu order)
Learn to easily control the order of pages in your website menu - just drag and place in the desired position and publish to see changes on your live site.

Rename a page
Rename your website page in the Website Editor to change its appearance in navigation/menu: Click Pages, select the page, input new name and apply.

Customize layout settings (gear icon)
Choose a layout and customize it via the gear icon for text, background, shapes, colors, and more to tailor design and behavior to your needs.

Change the footer layout
Change your website's footer layout directly: Scroll to site footer, click Layouts, choose from options like Default or Clean. Change only via footer, not Pages list.

Change a section layout
Easily switch a section's layout in two ways: directly from the section using the Layouts button or via the Pages list in the editor to match your content better.

Show Action Buttons
Learn how to add 2 call-to-action buttons to your website's header: Customize button text, type, style, and order for improved navigation and engagement.

Show Email
Enable email icon in header via Design → Header, set contact email, configure submit actions, auto-reply, and custom forms for improved website interaction.

Show Phone Numbers
Add a phone icon to your header by going to Design → Header, enabling Show Phone Numbers, and adding contact methods like Phone, WhatsApp, or Telegram.

Open Header Settings
Learn how to customize your website header - add contact icons, social links, and more in the Website Editor under Design, then Header.

How do I browse page templates by category?
Explore different page types in the Add New Page window by clicking a category to view its templates. Categories include Popular, Contact, Gallery, and more.

Duplicate a page
Learn how to duplicate a page in the Website Editor for reusing structure and design, including steps to rename or hide the new page. Note: E-commerce pages cannot be duplicated.

How do I add the page to my website?
Explore and click on templates via search bar to add them directly to your Pages list for editing, even if your browser doesn't support HTML5 video.

How do I open the Add New Page window?
Learn how to add a new page to your website: Log in, open Website Editor, click Pages, then Add New Page to browse and search page templates.

How do I change the menu text for an External Link?
Learn how to change your menu display for visitors: Add External Link via Pages to showcase Book Now, Client Portal, or Partner Site options.

How do I choose whether the external link opens in the same window or a new window?
Learn how to add an external link with the option to open in the current or new window, ideal for keeping visitors on your site when linking to third-party services.

What URL should I enter for an External Link?
Ensure the destination URL for External Links begins with http:// or https:// for full link usage, such as https://example.com/page.

Add an External Link
Learn how to add an External Link to your website menu, guiding visitors to external pages like booking systems or stores using the Website Editor.

I only want to undo one change—should I use Reset Website Changes?
For minor edits, manually adjust specific elements. Reset Website Changes is for wiping all unpublished changes, not for targeted adjustments.

Can I recover my draft after I reset website changes?
Resetting is irreversible, removing all unpublished modifications. Use only when sure to erase all progress since last publish.

What does “Reset Changes” do to my website edits?
Reset Changes instantly reverts your site to its last published version, discarding all unpublished text, images, design tweaks, and new pages, offering a quick undo option.

How to Reset Website Changes
Learn how to revert your draft to the last published version using Reset Website Changes in the Editor. Sign in, find the Publish button, and follow steps.

How do I use “Edit With AI” to change an image?
Easily edit images with AI on your website by adding an image, clicking the Magic Wand, choosing a style or custom prompt, and applying changes. AI editing consumes website AI credits.

Export or Import Customers (CSV)
Learn how to manage customers in bulk: Use the Export feature to download lists or Import via CSV/upload or copy/paste emails. Enable auto-subscribe for mailing lists. Follow CSV format guidelines for success.

View and Manage a Customer
Access customer profiles to review orders, bookings, messages, view activity, edit info, and manage internal notes. Note: Customer's email can't be changed.

Understand the Customers List
Learn about the Customers table: includes key details like Name, Email, Country, and Module. Features tag filtering, sorting by Joining Time, and customizable notifications.

Open the Customers Tab
Access and manage your complete customer list through your website Dashboard by clicking Customers in the side menu, viewing interactions and details.

How can I verify my site looks correct after publishing?
Check your live URL after publishing to confirm it looks the same as in Preview.

What can I do after I publish (copy link, share, QR code)?
Learn to use icons for copying your website URL, sharing on Twitter or Facebook, viewing QR code, or returning to the Editor after seeing the success message.

Do I need to publish again after making changes?
Changes saved in the Editor won't appear online until you click Publish again, even after saving.

How do Undo/Redo and Clear work in the image editor?
Explore editor tools like Undo, Redo, & Clear for safe experimentation with Decorate or FineTune edits on uploaded files, ensuring changes are reversible.

How do I use the Paint tools to draw shapes, lines, or text on an image?
Learn how to use Paint tools like Sharpie, Path, Line, Shape, Text, and Color options in an editor to decorate images with callouts, accents, or labels.

How do I apply Visual Enhancements like filters and crop/rotate/flip?
Improve images directly in your editor with Visual Enhancements: filters, crop and adjust layout, rotate, flip, scale, and mobile-friendly cropping tips.

Additional Editor Options: How do headings, formatting tools, and image sizing help (including SEO)?
Enhance your web pages with advanced editor tools - color/formatting, heading levels for SEO, text indent/quotes, and image resizing. Plus, utility tools for content refining.

How to Publish Your Site
Learn how to publish edits on your domain: Log in, click Publish in the Editor, confirm, and wait for success. Video guide available for walkthrough.

How do I customize Client Zone labels (custom branding for tabs like “Store”)?
Rename default labels in your e-commerce or booking site by going to Settings > Configuration > Custom Labels, enter custom tag, and click Save.

What can members manage in the Client Zone after logging in?
Discover how to manage your online profile, addresses, bookings, orders, and subscriptions. Change profile images and pay for services with ease.

What login methods can my visitors use to access the Client Zone?
Members can log in with Email Code for a one-time access or use Social Login via Facebook or Gmail for added security and convenience.

How do I enable the Client Zone tool (login icon) on my website?
Enable the Client Zone on your website by turning on the login icon in the header through the Website Editor's Design section. Note: Requires E-commerce, Booking, Forum, Blog, or Online Course.

Why should I use the “New Window” preview before publishing?
Preview your website in a new window to ensure accuracy, review design, test functionality, and check consistency before launching, all in a live browser environment.

What can I customize in the App Settings preview?
Customize your website's app with App Settings: select homepage, logo, background, and enable installation popup for Android users.

How do I fine-tune Mobile Settings without changing my desktop design?
Use Mobile Settings to adjust header, font, menu appearance, layout, and spacing on your site for better mobile responsiveness without changing the desktop version.

What preview options are available in the Website Editor?
Preview your website in different formats including Desktop, Tablet, Mobile, and App, and view a live preview with the Website Editor's diverse viewing options.

Delete a page
Learn how to delete unwanted pages from your website using the Website Editor by clicking on the trash icon and confirming deletion. Note: Homepages can't be deleted.

Reset Changes to Last Published Version
Reset Changes to roll back your site to its last published version, discarding all edits including text, images, and pages. Follow steps in the Editor to confirm reset—permanent action that cannot be recovered, ideal for a total draft wipe.

Add Social Network Links
Learn how to add social network profiles to your website footer: 1. Click Edit next to Social Networks 2. Add Social, select network & paste URL 3. Click Update and Save to apply changes.

Manage Customers with the Customers Tab
Manage your customer list and activity all in one place with the Customers tab. Track details, order history, message directly, and organize with internal notes and files.

How do I update the text on the Download App page?
Create engaging app descriptions on your Download App page to inform visitors about your app's features and benefits.

How do I open the Download App page in the editor?
Find and open the Download App page in the editor by clicking Pages and selecting the option often marked with a phone icon.

Control Where a Page Appears
Learn how to show or hide a page in your website's menu, homepage, footer, or mobile view, including special conditions for promo and homepage pages.

Get Started with Your Website
Learn to easily build your professional website in no time. Customize homepages, add Call-to-Action buttons, set names and logos, design pages, and publish live.

Edit the Download App Page
Guide to setting up a Download App page for direct installs from App Store, Google Play, or Microsoft Store. Customize with a description and choose store buttons.

Restore a Deleted Page
Learn how to restore pages deleted within the last 30 days using the Website Editor, ensuring content recovery from the most recent saved version.

Edit the File Manager Page
Learn how to update downloadable files for website visitors on the File Manager page by changing titles, descriptions, or files and saving changes.

The Text Editor Tool
Learn to use the Text Editor tool for web content creation with options for text, images, links, tables, video, and custom code. Enhance content with AI, manage sections, and optimize for mobile and SEO.

Enable Social Networks in the Footer
Learn how to add social media icons to your website footer with SITE123: Sign in, go to Design → Footer, enable "Show Social Networks" for visitor access.

Add an External Link to the Website Menu
Learn to add an External Link to your website menu for content outside your site like another website or service. Include full http:// or https:// URLs and choose to open in a new or current window.

Add a New Page
Easily add new content to your website with ready-made page templates for about pages, galleries, sales, bookings, blogs, etc. Log in, use the Website Editor to add pages by browsing or searching templates, and publish your site for visitors to see.

Edit the Website Header
Learn how to customize your website header with tools like contact icons, social links, search, and login buttons, plus edit settings for phone numbers, emails, locations, and more.

Change Section Layouts
Learn how to easily change the layout of website sections or footers directly on the page or from the Pages list, and customize settings like background, text, and shapes for a perfect design match.

Rename, Reorder, Duplicate, or Delete Pages
Learn how to manage website pages: rename, reorder menu, duplicate, or delete pages for better organization in the Website Editor. Note: Homepage and E-commerce page have limitations.

Preview the Website Before Publishing
Preview your website across devices before publishing to ensure professionalism with options like Desktop, Tablet, Mobile, and App views, and customize mobile and app settings for optimal user experience.

The Client Zone Tool
Enable the Client Zone tool on your website for visitor registration, forum management, and personalized user spaces. Activate it in the Website Editor, offer email and social login methods, and provide members with profile management, address editing, and booking options. Customize branding and manage e-commerce or booking settings for a tailored user experience.

Publish the Website
Make your website live by publishing it, ensuring visitors see the latest updates. Log in, find the Publish button, confirm, and check your site is updated.

Edit with AI Image Editor Tool
The Edit with AI tool offers versatile image editing on websites, featuring AI enhancements and traditional tools like cropping and filters. It's integrated into various site pages, allowing uniform styling across the site with features for mobile optimization and safe editing with undo options.

How do I preview and publish my website?
Preview your site using the Preview tool for desktop and mobile views, and click Publish when ready to go live.

Manage Sections and Mobile View: How do I move, delete, or preview content on mobile vs desktop?
Learn to manage your page layout with section management icons: Move, Delete, and View Toggle for Mobile/Desktop preview. Plus, a video walkthrough.

Enhance with AI: How do I expand, reduce, or rewrite text and change the tone?
Enhance text with AI: Select text, then choose to expand, reduce, or rewrite. Pick a tone: Professional to Custom. Uses website AI credit. Video guide available.

Text Editor Options: How do I add text, images, tables, or files to my page?
Learn how to use the Text Editor for content creation with features like text formatting, images, lists, tables, video embedding, and custom code for effective web content.

What happens after I click Save on an edited file item?
Learn how to edit items in File Manager: Click Save to update the title, description, or file and see changes in the list. Repeat steps for more edits.

How do I replace the file attached to an existing item?
Learn how to update a file in File Manager: Open Page, click Edit icon, choose Upload/Replace, select file, wait to upload, and click Save.

How do I change the title or description visitors see for a file?
Update File Manager page: Open from Pages, hover over item, click Edit, update title and description, click Save. Ideal for improving site SEO.

How do I edit an existing file item in the File Manager page?
Learn how to update files in your editor: Hover over file item, click the pencil icon to edit title or description, and save changes with the green button.

What version of my page will be restored?
Restoring a deleted page brings back its most recent saved version with all content intact.

How long do I have to restore a deleted page?
Deleted pages can only be restored within 30 days of deletion, after which they won't appear in the recycle bin and can't be restored.

Restore a Page
Learn how to restore a page deleted in the last 30 days in Website Editor: Click Pages > Recycle icon > Find page > Click Restore. Easily recover content.

How do I choose which store buttons to show on the Download App page?
Discover how to display specific stores on the Download App page: App Store, Google Play, and Microsoft Store. Click Save to apply changes.

What social profile links can I use for the footer icons?
Learn how to add social network profile URLs (Facebook, Instagram, LinkedIn) to your website's footer for enhanced connectivity. Click Update and Save to apply changes.

How do I change my website name, logo, and favicon?
Update branding by editing Website Name, uploading Logo, and setting Favicon in Settings for a professional look. Follow the guide for steps.

How do I edit my homepage text and background?
Customize your homepage for a professional start by editing text to match your brand and updating the background for the right look and feel.

How to Get Started with my website?
Build your website easily: Edit homepage, add a call-to-action, set name & logo, add pages, customize design, and publish. Quick video guide available.

Why don’t my Promo pages show up in the Menu or Footer?
Promo pages are hidden from Menu/Footer and can be managed for visibility under 'Hide Page From Users' or 'Hide from Mobile' via the gear icon in Pages.

Why can’t I hide my Homepage from visitors?
Learn how to manage visibility of pages on your site while the Homepage remains always visible. Control menu, footer, and mobile view settings easily.

What do the “Show on Menu/Homepage/Footer” and “Hide” options do?
Learn how to customize your website by showing/hiding pages on the menu, homepage, footer or from mobile users, and even hiding pages from public view.

Show or Hide a Page
Learn to control the visibility of your web pages on different site sections (Menu, Homepage, Footer, mobile) or hide them completely via the Website Editor.

Show Social Network Icons in the Website Footer
Learn how to display and link social media icons (Facebook, Instagram, LinkedIn) in website footer using SITE123 - simple steps to enable and add profiles.

How do I save changes to my website?
Click Save to keep changes on a page. Other changes auto-save but need Publish to go live. Log in to edit anytime, and log out via the Website Editor toolbar.

Can I download the website template?
Templates in our platform are proprietary and for online use only, not available for download or external use.

Editor Support - SITE123 Support Center

Learn about SITE123's Editor and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.