Editor | Support Center

Open Header Settings
Learn how to customize your website header - add contact icons, social links, and more in the Website Editor under Design, then Header.

What preview options are available in the Website Editor?
Preview your website in different formats including Desktop, Tablet, Mobile, and App, and view a live preview with the Website Editor's diverse viewing options.

Delete a page
Learn how to delete unwanted pages from your website using the Website Editor by clicking on the trash icon and confirming deletion. Note: Homepages can't be deleted.

Duplicate a page
Learn how to duplicate a page in the Website Editor for reusing structure and design, including steps to rename or hide the new page. Note: E-commerce pages cannot be duplicated.

Reorder pages (change menu order)
Learn to easily control the order of pages in your website menu - just drag and place in the desired position and publish to see changes on your live site.

Rename a page
Rename your website page in the Website Editor to change its appearance in navigation/menu: Click Pages, select the page, input new name and apply.

Customize layout settings (gear icon)
Choose a layout and customize it via the gear icon for text, background, shapes, colors, and more to tailor design and behavior to your needs.

Change the footer layout
Change your website's footer layout directly: Scroll to site footer, click Layouts, choose from options like Default or Clean. Change only via footer, not Pages list.

Change a section layout
Easily switch a section's layout in two ways: directly from the section using the Layouts button or via the Pages list in the editor to match your content better.

Show Action Buttons
Learn how to add 2 call-to-action buttons to your website's header: Customize button text, type, style, and order for improved navigation and engagement.

Show Email
Enable email icon in header via Design → Header, set contact email, configure submit actions, auto-reply, and custom forms for improved website interaction.

Show Phone Numbers
Add a phone icon to your header by going to Design → Header, enabling Show Phone Numbers, and adding contact methods like Phone, WhatsApp, or Telegram.

How do I fine-tune Mobile Settings without changing my desktop design?
Use Mobile Settings to adjust header, font, menu appearance, layout, and spacing on your site for better mobile responsiveness without changing the desktop version.

How do I browse page templates by category?
Explore different page types in the Add New Page window by clicking a category to view its templates. Categories include Popular, Contact, Gallery, and more.

How do I use Search to find the best page template match?
Quickly find or get suggested page templates in the Add New Page window and remember to publish your site for visitors to see.

How do I add the page to my website?
Explore and click on templates via search bar to add them directly to your Pages list for editing, even if your browser doesn't support HTML5 video.

How do I open the Add New Page window?
Learn how to add a new page to your website: Log in, open Website Editor, click Pages, then Add New Page to browse and search page templates.

How do I change the menu text for an External Link?
Learn how to change your menu display for visitors: Add External Link via Pages to showcase Book Now, Client Portal, or Partner Site options.

How do I choose whether the external link opens in the same window or a new window?
Learn how to add an external link with the option to open in the current or new window, ideal for keeping visitors on your site when linking to third-party services.

What URL should I enter for an External Link?
Ensure the destination URL for External Links begins with http:// or https:// for full link usage, such as https://example.com/page.

Add an External Link
Learn how to add an External Link to your website menu, guiding visitors to external pages like booking systems or stores using the Website Editor.

I only want to undo one change—should I use Reset Website Changes?
For minor edits, manually adjust specific elements. Reset Website Changes is for wiping all unpublished changes, not for targeted adjustments.

Can I recover my draft after I reset website changes?
Resetting is irreversible, removing all unpublished modifications. Use only when sure to erase all progress since last publish.

How do I enable the Client Zone tool on my website?
Activate Client Zone: In Website Editor, click Design > Header, switch ON Show Login Icon for visibility. Note: Requires E-commerce, Booking, Forum, Blog, or Online Course on site.

How do I export or import customers using a CSV file?
Learn how to manage customers in bulk by exporting, importing via CSV, or copy/paste, and auto-subscribe options with specific CSV formatting guidelines.

What are the quick actions (three dots) next to each customer, and how do I use them?
Quickly manage customer actions like editing details, sending messages, viewing activity, placing orders, and marking as inactive directly from the Customers table.

How do I view and manage a customer (edit details, message them, and add internal notes/files)?
Explore customer profiles to review activity, send messages, edit details, and add internal notes or files, with options like viewing order history and managing notification settings.

How do I open the Customers tab and what will I see there?
Access your customer list via your website Dashboard, clicking "Customers" for a table of user interactions and details such as Name, Email, and more.

Additional Editor Options: How do I use headings, colors, links, and clear formatting?
Learn how to improve SEO with advanced text tools: color/formatting, headings, indent/quotes, subscript/superscript, links, and utility tools.

Manage Sections and Mobile View: How do I rearrange blocks and preview mobile vs. desktop?
Learn to control your webpage structure: reorder with up/down arrows, delete with trashcan icon, and toggle views for mobile/desktop compatibility.

Text Editor Options: What content blocks can I add in the Text Editor?
Explore a Text Editor that uses blocks for content creation, enabling bold, italic, links, images, videos, code snippets, and file uploads up to 100MB.

How do members change their profile picture or log out of the Client Zone?
Discover how to change your profile picture or log out of the Client Zone by clicking the three dots next to your profile image.

What can users manage in their Client Zone account?
Explore member account management, including profile editing, address management, booking schedules, e-commerce activities, and subscription handling.

What login methods can members use in the Client Zone?
Access your account with an Email Code or Social Login using Facebook or Gmail for a quick sign-up/login. Watch our video for a guide.

What does “Reset Changes” do to my website edits?
Reset Changes instantly reverts your site to its last published version, discarding all unpublished text, images, design tweaks, and new pages, offering a quick undo option.

Can I undo changes after publishing?
Verify website content before publishing; changes can't be undone after. Only last version can be reverted.

How can I verify my site is live after publishing?
Publish your site for instant visibility on your domain. Always check your live URL post-publishing to ensure it appears as expected in Preview mode.

Why don’t my saved changes appear on my live website?
Ensure changes in text, images, or layout made in the Editor are visible online by clicking Publish, so visitors can see updates on your domain.

How do Undo/Redo and Clear work in the image editor?
Explore editor tools like Undo, Redo, & Clear for safe experimentation with Decorate or FineTune edits on uploaded files, ensuring changes are reversible.

How do I use the Paint tools to draw shapes, lines, or text on an image?
Learn how to use Paint tools like Sharpie, Path, Line, Shape, Text, and Color options in an editor to decorate images with callouts, accents, or labels.

How do I apply Visual Enhancements like filters and crop/rotate/flip?
Improve images directly in your editor with Visual Enhancements: filters, crop and adjust layout, rotate, flip, scale, and mobile-friendly cropping tips.

How do I use “Edit With AI” to change an image?
Easily edit images with AI on your website by adding an image, clicking the Magic Wand, choosing a style or custom prompt, and applying changes. AI editing consumes website AI credits.

How to publish your site
Learn how to publish your website: Log in, go to Editor, click Publish, confirm, and share your site with options like copying the URL or sharing on social media.

Why should I use the “New Window” preview before publishing?
Preview your website in a new window to ensure accuracy, review design, test functionality, and check consistency before launching, all in a live browser environment.

What can I customize in the App Settings preview?
Customize your website's app with App Settings: select homepage, logo, background, and enable installation popup for Android users.

Reset Changes to Last Published Version
Reset Changes to roll back your site to its last published version, discarding all edits including text, images, and pages. Follow steps in the Editor to confirm reset—permanent action that cannot be recovered, ideal for a total draft wipe.

Enable Social Networks in the Footer
Learn how to add social media icons to your website footer with SITE123: Sign in, go to Design → Footer, enable "Show Social Networks" for visitor access.

Manage Customers with the Customers Tab
Manage customer details, order history, and communication in one place with the Customers tab. View profiles, edit details, send messages, and import/export customers via CSV for organization and engagement.

How do I open the Download App page in the editor?
Find and open the Download App page in the editor by clicking Pages and selecting the option often marked with a phone icon.

Control Where a Page Appears
Learn how to show or hide a page in your website's menu, homepage, footer, or mobile view, including special conditions for promo and homepage pages.

Get Started with Your Website
Learn to easily build your professional website in no time. Customize homepages, add Call-to-Action buttons, set names and logos, design pages, and publish live.

Edit the Download App Page
Guide to setting up a Download App page for direct installs from App Store, Google Play, or Microsoft Store. Customize with a description and choose store buttons.

Restore a Deleted Page
Learn how to restore pages deleted within the last 30 days using the Website Editor, ensuring content recovery from the most recent saved version.

Edit the File Manager Page
Learn how to update downloadable files for website visitors on the File Manager page by changing titles, descriptions, or files and saving changes.

The Text Editor Tool
Maximize website content with the Text Editor tool—enhance text, images, links, and tables. Includes AI editing, file uploads, code snippets, and mobile view optimization for SEO.

How do I update the text on the Download App page?
Create engaging app descriptions on your Download App page to inform visitors about your app's features and benefits.

Add an External Link to the Website Menu
Learn to add an External Link to your website menu for content outside your site like another website or service. Include full http:// or https:// URLs and choose to open in a new or current window.

Add a New Page
Easily add new content to your website with ready-made page templates for about pages, galleries, sales, bookings, blogs, etc. Log in, use the Website Editor to add pages by browsing or searching templates, and publish your site for visitors to see.

Edit the Website Header
Learn how to customize your website header with tools like contact icons, social links, search, and login buttons, plus edit settings for phone numbers, emails, locations, and more.

Change Section Layouts
Learn how to easily change the layout of website sections or footers directly on the page or from the Pages list, and customize settings like background, text, and shapes for a perfect design match.

Rename, Reorder, Duplicate, or Delete Pages
Learn how to manage website pages: rename, reorder menu, duplicate, or delete pages for better organization in the Website Editor. Note: Homepage and E-commerce page have limitations.

Preview the Website Before Publishing
Preview your website across devices before publishing to ensure professionalism with options like Desktop, Tablet, Mobile, and App views, and customize mobile and app settings for optimal user experience.

The Client Zone Tool
The Client Zone tool allows website visitors to register, manage profiles, addresses, and order history, with login options via email code or social accounts. Enables forum interaction, website access control, and provides user account management including profile edits, address management, and viewing bookings and subscriptions.

Publish the Website
Learn how to publish your website: Log in, edit, then click the Publish button. Verify updates, share your site, and always republish after changes for live updates.

Edit with AI Image Editor Tool
The Edit with AI tool offers versatile image editing on websites, featuring AI enhancements and traditional tools like cropping and filters. It's integrated into various site pages, allowing uniform styling across the site with features for mobile optimization and safe editing with undo options.

How do I change my website name, logo, and favicon?
Update branding by editing Website Name, uploading Logo, and setting Favicon in Settings for a professional look. Follow the guide for steps.

How to Reset Website Changes
Learn how to revert your draft to the last published version using Reset Website Changes in the Editor. Sign in, find the Publish button, and follow steps.

Enhance with AI: How do I expand, reduce, or rewrite text and change the tone?
Enhance your writing with AI: Choose to expand, reduce, or rewrite text, select a tone (Professional, Casual, etc.), and monitor AI credit status.

What happens after I click Save on an edited file item?
Learn how to edit items in File Manager: Click Save to update the title, description, or file and see changes in the list. Repeat steps for more edits.

How do I replace the file attached to an existing item?
Learn how to update a file in File Manager: Open Page, click Edit icon, choose Upload/Replace, select file, wait to upload, and click Save.

How do I change the title or description visitors see for a file?
Update File Manager page: Open from Pages, hover over item, click Edit, update title and description, click Save. Ideal for improving site SEO.

How do I edit an existing file item in the File Manager page?
Learn how to update files in your editor: Hover over file item, click the pencil icon to edit title or description, and save changes with the green button.

What version of my page will be restored?
Restoring a deleted page brings back its most recent saved version with all content intact.

How long do I have to restore a deleted page?
Deleted pages can only be restored within 30 days of deletion, after which they won't appear in the recycle bin and can't be restored.

Restore a Page
Learn how to restore a page deleted in the last 30 days in Website Editor: Click Pages > Recycle icon > Find page > Click Restore. Easily recover content.

How do I choose which store buttons to show on the Download App page?
Discover how to display specific stores on the Download App page: App Store, Google Play, and Microsoft Store. Click Save to apply changes.

How do I preview and publish my website?
Preview your site using the Preview tool for desktop and mobile views, and click Publish when ready to go live.

Add Social Network Links
Learn how to add social network profiles to your website footer: 1. Click Edit next to Social Networks 2. Add Social, select network & paste URL 3. Click Update and Save to apply changes.

How do I edit my homepage text and background?
Customize your homepage for a professional start by editing text to match your brand and updating the background for the right look and feel.

How to Get Started with my website?
Build your website easily: Edit homepage, add a call-to-action, set name & logo, add pages, customize design, and publish. Quick video guide available.

Why don’t my Promo pages show up in the Menu or Footer?
Promo pages are hidden from Menu/Footer and can be managed for visibility under 'Hide Page From Users' or 'Hide from Mobile' via the gear icon in Pages.

Why can’t I hide my Homepage from visitors?
Learn how to manage visibility of pages on your site while the Homepage remains always visible. Control menu, footer, and mobile view settings easily.

What do the “Show on Menu/Homepage/Footer” and “Hide” options do?
Learn how to customize your website by showing/hiding pages on the menu, homepage, footer or from mobile users, and even hiding pages from public view.

Show or Hide a Page
Learn to control the visibility of your web pages on different site sections (Menu, Homepage, Footer, mobile) or hide them completely via the Website Editor.

What social profile links can I use for the footer icons?
Learn how to add social network profile URLs (Facebook, Instagram, LinkedIn) to your website's footer for enhanced connectivity. Click Update and Save to apply changes.

Show Social Network Icons in the Website Footer
Learn how to display and link social media icons (Facebook, Instagram, LinkedIn) in website footer using SITE123 - simple steps to enable and add profiles.

How do I save changes to my website?
Click Save to keep changes on a page. Other changes auto-save but need Publish to go live. Log in to edit anytime, and log out via the Website Editor toolbar.

Can I download the website template?
Templates in our platform are proprietary and for online use only, not available for download or external use.

Update the Page Title and Slogan
Customize your webpage with editable Titles and optional Slogans. Note: Updating titles changes URLs, causing old links to lead to a 404 error.

Editor Support - SITE123 Support Center

Learn about SITE123's Editor and get all the support that you need. We're here 24/7 with live support, or you can search in our support center for guidance.