Open an order’s Info panel and click More Actions to manage it:
- Paid: for offline payment methods (or failed orders showing unpaid), you can send a payment link or mark it as paid by cash
- Cancel and Refund: cancels and marks the order as refunded (you still need to verify the refund in your payment provider)
- Refund: marks the order as refunded in your records (also replenishes product stock automatically)
- Add a Comment: add an order-specific note
- Archive: moves the order to the archived list (view it by switching to Archive Orders)
- Communication: click the down arrow next to Info and choose Conversation to message the customer
Helpful notes:
- Refunding: marking “Refund” is for internal tracking—confirm the refund through your payment provider (e.g., PayPal/Stripe).
- Inventory sync: refunded orders automatically replenish stock for the refunded products.
- Order edits: submitted orders can’t be edited. If changes are needed, cancel and have the customer place a new order (or create an additional order via POS to add more items).
