From the Orders list or the order’s Info panel, you can take several fulfillment actions:
- Archive: select one or more orders and click Archive (or find it under More Actions) to move finished work out of your active list.
- Cancel: set the order status to Cancelled from the main list or via More Actions in the info window.
- Refund (internal tracking): choose Refund under More Actions to mark it in your records. Note: you still need to confirm/complete the refund with your payment provider (e.g., PayPal or Stripe).
- Inventory sync: when you mark an order as refunded, the system automatically replenishes stock for the refunded products.
- Message the customer: click the downward arrow next to Info and choose Conversation to send a direct message.
