Zendesk (formerly Zendesk Chat) provides a flexible messaging experience that allows for both real-time live chat and ongoing conversations. By maintaining a full history of interactions, you can provide personalized support and ensure your customers never have to repeat themselves.
To connect Zendesk to your website, you need to retrieve your unique account key from your Zendesk dashboard.
Log in to your Zendesk account (or create one at zendesk.com).
Navigate to the Admin Center or the Chat Dashboard.
Click on Settings and select Widget.
Go to the Getting Started or Setup tab to find your unique Account Key or the code snippet provided for manual installation.
Once you have your key, follow these steps to activate the chat widget on your site:
In your Website Editor, click the Settings (gear icon) and select Plugins.
Click the Add New button and select Add New Plugin.
Type Zendesk Chat in the search bar and click the Add button.
In the Application ID field, paste your unique Account Key or the relevant snippet from your Zendesk dashboard.
Set the Enable toggle to Yes.
Click Save.
To make the Zendesk messenger visible to your website visitors, you must apply the update:
Click the Publish button in the top corner of your editor.
Tip: You can set "Operating Hours" within your Zendesk settings so the chat widget automatically changes to an offline contact form when your team is unavailable.
Zendesk Chat Video Promotion:
