Hello,
Thank you for reaching out to us.
Please be aware that by purchasing a product from SITE123, you agree to our terms of use,
The automatic renewal feature is crucial for business websites, ensuring continuous online visibility.
When a website goes offline due to payment issues, it risks losing potential clients and affecting its search engine ranking.
To maintain your website's active status, the auto-renewal system is enabled by default unless manually disabled.
We make efforts to automatically charge the associated Fees approximately two weeks before the renewal window
Since the auto-renewal option was not disabled before the renewal date, the charge was applied in accordance with our Terms of Use (Section 10.3).
As outlined in our Terms of Use, renewal payments are non-refundable.
That said, I understand you no longer need your website, and as a gesture of goodwill, I am willing to make an exception.
I am prepared to issue a partial refund, with a 30% cancellation fee deduction.
The refund will be for the sum of €$£XXX
Please confirm your agreement so I can proceed with the refund process.
Best Regards,
Michelle | Billing Teamwww.site123.com
