Technical Chat Support Specialist
SITE123 is looking for an energetic, multi-tasking technical chat support specialist to work remotely with us. The agent must be familiar with the Internet world and particularly with the website builder field.
Requirements Experience and understanding of the website building field.
Proven Experience of customer service / sales via live chat.
Excellent communication, analytical, listening and organizational skills.
Excellent customer service skills and great enthusiasm for helping customers.
Excellent time management skills, attention to detail and the ability to multi task.
Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
Competent in MS office and web browser environments.
English level - Fluent/Native.
Availability to work during standard working hours and days in the U.S.
A team player with excellent communication skills.
Advantages Sales experience.
Knowledge of HTML and CSS.
Experience with other website builder platforms.
Responsibilities Provide a positive customer experience for our customers.
Resolve queries of the customers through chat (and also e-mail).
Build customer relationships as part of the sales process.